Chief Operating Officer (COO)

The COO is a key executive leadership team member overseeing day-to-day operational functions, ensuring efficiency, scalability, and alignment with long-term strategic goals.

Key Responsibilities:
- Lead and manage overall operations across all business units
- Translate CEO's vision into actionable operational plans
- Oversee core departments: operations, finance, HR, supply chain, customer service, and administration
- Develop and implement operational policies, procedures, and performance standards
- Monitor KPIs and use data-driven insights to improve business outcomes
- Identify opportunities for operational improvement, cost reduction, and process optimization
- Drive cross-functional collaboration and departmental alignment
- Manage risk, compliance, and operational governance frameworks
- Lead organizational scaling efforts (systems, staffing, infrastructure)
- Support business development and strategic partnerships
- Represent the company in meetings, negotiations, and stakeholder engagements
- Build, mentor, and retain high-performing leadership teams

Qualifications:
- Bachelor's degree in Business Administration, Management, Finance, or related field (MBA preferred)
- 10+ years of progressive leadership experience in operations or general management
- Proven experience scaling organizations and improving operational efficiency
- Strong financial acumen and budget management experience
- Excellent leadership, communication, and interpersonal skills
- Ability to ma